Frequently Asked Questions (FAQ) & Notices
What is the process to getting scheduled?
You are welcome to firstly use the form on our Homepage and a clinic staff will reach out to you shortly.
You can then expect a follow-up call from our Team Lead who will either match you to a provider if you are not sure who to go with, or answer questions about the provider of your preference. Over the phone, we will walk you through setting up your client portal, relay instructions for next steps, and confirm appointment date and time. Alternatively, you are welcome to give us a call at (979) 459-8122.
What is your cancellation policy?
We understand that plans can change. For more details on how to cancel a booking and information on any potential fees, please refer to our Cancellation Policy, check with your provider, or call the clinic. In a nutshall, as long as cancellations requests are made/time stamped 24-hours prior to the start time, there will be no penalty.
What do I do on the day of my appointment?
After locating our suite (#203, #204, please pardon the black tape on our outside signage at this time), enter through the main doors, one of which will be unlocked. Inside you should be welcomed by a wait lobby with grey chairs, a coffee bar, and a stand with a check-in screen near the main doors.
Please feel free to help yourself to something to drink, and check-in on the screen by selecting the provider that you are here to see. Once that is complete, your provider should get a notification and come out to the wait lobby to greet you.
Other important notices:
Notice to Consumers – Texas Mental Health Services:In accordance with Texas law (House Bill 4224 and Section 181.105 of the Texas Health and Safety Code), the following information is provided to help consumers understand their rights and available resources:
• Requesting Your Health Care Records • You have the right to request a copy of your mental health records. To request your records, please submit a written request to the clinic/practice directly. Requests may be made via secure client portal or in writing. Record requests will be attended to in accordance with Texas law and applicable privacy regulations. If you have questions about accessing your records, please contact our office for assistance either through the secure client portal, or call (979) 459-8122.
• Contacting the Texas Behavioral Health Executive Council (BHEC) • The Texas Behavioral Health Executive Council regulates licensed mental health professionals in Texas. If you have questions about licensure or professional standards, you may contact BHEC directly: Texas Behavioral Health Executive Council – Contact Us: https://bhec.texas.gov/contact-us/
• Filing a Consumer Complaint • If you wish to file a consumer complaint regarding the mental health services received, you may do so with the Texas Office of the Attorney General: Office of the Attorney General – Consumer Protection Division: https://www.texasattorneygeneral.gov/consumer-protectionThis notice is posted in compliance with Texas House Bill 4224
• Requesting Your Health Care Records • You have the right to request a copy of your mental health records. To request your records, please submit a written request to the clinic/practice directly. Requests may be made via secure client portal or in writing. Record requests will be attended to in accordance with Texas law and applicable privacy regulations. If you have questions about accessing your records, please contact our office for assistance either through the secure client portal, or call (979) 459-8122.
• Contacting the Texas Behavioral Health Executive Council (BHEC) • The Texas Behavioral Health Executive Council regulates licensed mental health professionals in Texas. If you have questions about licensure or professional standards, you may contact BHEC directly: Texas Behavioral Health Executive Council – Contact Us: https://bhec.texas.gov/contact-us/
• Filing a Consumer Complaint • If you wish to file a consumer complaint regarding the mental health services received, you may do so with the Texas Office of the Attorney General: Office of the Attorney General – Consumer Protection Division: https://www.texasattorneygeneral.gov/consumer-protectionThis notice is posted in compliance with Texas House Bill 4224
What does your office look like? (this portion of FAQ is under construction)
Here are some images that might help with locating our clinic as well as images of what the inside looks like.
